Refund policy

Return & Refund Policy

INKVAULT — Returns, Exchanges & Refund Information

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at:

Email: inkvault.in@gmail.com

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care and beauty products
Hazardous materials
Flammable liquids or gases

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Items must be returned in the same condition they were received, unworn or unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we've received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:

Email: inkvault.in@gmail.com